If your purchase was eligible for free shipping, the original shipping cost will also be deducted from your refund. We appreciate your understanding.įor insurance reasons, we require our return label to be used for the return. For International orders we are not able to offer returns and should be considered final sale. After receiving the item, you have 7 days to return the item, for any reason, for a full refund of the purchase price, less the cost of our pre-paid return label. We are happy to offer a no-questions asked 7-day return policy on domestic orders.

Please review our rates for your location upon checkout. We are happy to offer shipping options on our used & vintage gear for almost anywhere in the world.

Local Pickup OnlyĪlthough you have the option for local pickup on all of our products, there are some items that we must mark as local pickup Only, these items include products that are just too large or some vintage gear as well that we deem to be too fragile. If you see something marked as local pickup only and cannot make it to our store, feel free to reach out, sometimes we can make it work, but most of the time it is unfeasible. Our goal here is to simply cover the cost of getting the item to you and we appreciate your understanding. We offer flat rate shipping options for all of our used & vintage gear. International shipping rates apply to used & vintage gear only. In the event of a defective or damaged product, we are happy to cover all shipping costs incurred. Please note that in the event of a return on items with free shipping, the original shipping cost in addition to the return shipping cost will be deducted from your refund. We offer FREE domestic shipping on most of our brand new instruments and gear within the Continental US. Our professional techs and shipping department ensure that your instrument and/or gear will arrive to you in the expected condition and playing exceptionally, right out of the box.

At Parkway we pride ourselves in our extreme attention to detail in our final inspection process prior to shipping you your gear.

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